St Vincent's is a national leader in compassionate, innovative healthcare. Our Care at Home division is transforming how care is delivered through digital innovation and home-based models, creating a more connected and equitable health system. Through our Bringing Care Home model, we deliver high-quality care in the comfort of patients' homes, providing a more accessible and compassionate healthcare experience.
Admission & Billing Co‐ordinator
Oversee the patient journey from referral to discharge, ensuring admissions, billing, documentation and health fund obligations are managed accurately, efficiently and compassionately. This role is critical to supporting exceptional patient experiences, revenue integrity and operational excellence across a growing national service.
The Opportunity
You will work closely with patients, clinicians, health funds and internal stakeholders to support a seamless care experience while maintaining billing accuracy, revenue integrity and operational excellence.
This role goes beyond day‐to‐day administration. You will help optimise billing processes, maintain compliance and data integrity, and contribute to continuous improvement initiatives across a growing national service.
What You'll Do
* Coordinate the patient journey from referral through to discharge, ensuring admission documentation is complete and managed in a timely manner
* Manage patient administration within WebPAS, maintaining accurate records, patient information and required documentation
* Ensure Informed Financial Consent and out‐of‐pocket costs are completed prior to or on admission
* Produce accurate patient accounts and process billing in line with health fund contracts, business rules and private healthcare requirements
* Liaise with health funds, clinicians and internal stakeholders to resolve claims, billing queries and outstanding documentation
* Track and reconcile patient episodes, claims and banking transactions, escalating discrepancies where required
* Support audits, compliance and data integrity requirements to ensure accuracy, confidentiality and regulatory adherence
* Identify opportunities to improve systems, processes and billing practices to enhance operational performance and patient experience
* Act as a key point of contact for revenue‐related enquiries from patients, staff and external stakeholders
* Contribute positively as a collaborative team member, supporting broader operational priorities across the business.
About You
You are a highly organised and detail‐oriented administration professional who thrives in fast‐paced healthcare environments and takes pride in delivering an exceptional patient experience.
You bring strong attention to detail, stakeholder engagement capability and the ability to balance patient care, billing accuracy and operational priorities in a dynamic setting.
Key Experience & Capability
* Previous experience in a Billing, Accounts Receivable or Patient Administration role within private healthcare
* Demonstrated experience interpreting Health Fund contracts and billing rules
* Experience using Patient Administration Systems within a healthcare organisation (e.g. WebPAS or similar)
* Working knowledge and understanding of medical terminology and healthcare billing processes
* Strong organisational skills with the ability to multi‐task, prioritise and work autonomously
* Excellent written and verbal communication skills with strong stakeholder management capability
* High level attention to detail and accuracy in administration and billing activities
* Intermediate capability across Microsoft Excel, Word and Outlook
* Confidence in debt collection, account reconciliation and billing follow‐up processes
* Ability to build collaborative and effective relationships across multidisciplinary teams.
Desirable
* Knowledge of the private health insurance industry
* Working knowledge of Medicare rules
* Understanding of relevant healthcare legislation and industry regulations
Why St Vincent's?
* Be part of an innovative Care at Home model transforming healthcare delivery across Australia
* Play a meaningful role supporting patients to receive care in the comfort of their own homes
* Join a purpose‐driven organisation guided by the values of Compassion, Justice, Integrity and Excellence
* Partner with clinicians, operational teams and healthcare stakeholders in a collaborative environment
* Access employee benefits including salary packaging, discounted health insurance, retail and travel offers, accommodation savings and more
* Access ongoing learning, professional development and wellbeing initiatives to support your growth and success.
Equal Opportunity
At St Vincent's we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute.
We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTQIA+ community. We are committed to fostering a workforce that reflects the diversity of the communities we serve.
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