Location: Stirling, Western Australia
Type: Permanent, Full Time
Salary: From $106,999.38 base salary + super (based on experience)
Job Description
You'll shape the future of our leisure facilities by driving business planning and customer experience strategies. From budgets and KPIs to service innovation, this role is perfect for a strategic thinker who thrives on delivering exceptional outcomes for the community.
Responsibilities
* Develop and implement business and financial plans
* Coordinate budgets, reviews, and financial reporting
* Lead customer experience initiatives across all facilities
* Drive cultural change and embed customer‑centric practices
* Manage recruitment, training, and performance of staff
* Monitor KPIs and deliver measurable service improvements
* Ensure compliance with regulations and City policies
* Build strong stakeholder relationships internally and externally
Qualifications
* Tertiary qualification in Recreation, Leisure or related field
* Current First Aid Certificate and Working with Children Check
* Proven experience in business planning and financial management
* Strong leadership and people management skills
* Ability to develop innovative strategies and solutions
* Marketing and promotional experience in recreation sector
* Advanced communication and stakeholder engagement skills
* National Police Clearance (under 3 months)
Benefits
* Flexible hours and free parking
* Boosted superannuation and extra leave options
* Leadership programmes and study support
Application
Ready to make a real impact? Applications close: Sunday 4th January at 6pm. If you're ready to lead with purpose, we'd love to hear from you.
Apply now:
The City embraces its diverse workforce by supporting work‑life balance and offering opportunities for progression and development. We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia.
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