Posted: 25/05/2026
Closing Date: 24/06/2026
Job Type: Permanent - Full Time
Location: Deception Bay Trade Service Centre
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products for the building and construction industry. We support and encourage our business partners to build with confidence and create value for our people, customers and shareholders. We are known for:
* Our agility to provide superior service and support to our customers through our extensive Service Centre network.
* Being at the forefront of innovative steel reinforcement solutions and technology.
Our Values
* Ensuring the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo's Safety First culture.
* Fostering a diverse, supportive workplace and encouraging women to apply for typically non-traditional roles.
* Embracing strengths and differences and building a workforce that reflects the diversity of the communities we serve.
Job Description
We have an exciting opportunity for a Customer Services Officer to join our team in Deception Bay, reporting to the Trade Service Centre Manager. As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and part of the local community. Your day will be varied, as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.
Responsibilities
* Providing excellence in customer service and the customer journey.
* Welcoming new and existing customers into our showrooms.
* Actively promoting Ausreo's products to generate sales.
* Merchandising and stock replenishment.
* Processing sale orders, generating quotations, engaging with e‐commerce and social media.
* Service Centre and office management.
* Troubleshooting and resolving enquiries via phone and email quickly and efficiently.
* Stock control in the warehouse.
* Coordinating production with factory staff.
* Coordinating logistics (transport and deliveries).
* Effectively communicating with all stakeholders and dealing with difficult customers.
* General administration duties.
Qualifications & Skills
* Strong communication skills, both verbal and written.
* Previous experience in a retail, hardware, trade environment is highly regarded; steel industry experience preferred but not essential.
* Face‐to‐face selling and entrepreneurial spirit.
* Highly organised, great at multi‐tasking and strong attention to detail.
* Strong computer skills and ability to pick up new systems quickly.
* Thrives in a team environment but can also work independently.
* Good ability to work under pressure.
* Driver's licence essential.
In addition to a highly attractive base salary package, Ausreo employees are eligible to earn more with monthly cash incentives for attainable targets in line with our rapid growth.
The successful candidate must have Australian citizenship or legal work rights, and will need to undergo a pre‐employment medical assessment and a National Police Check.
Ausreo is committed to building an inclusive and diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.
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