- Akkodis Australia are currently seeking an IT Support Technician
- Location: Newcastle
- Must have AGSVA NV1 Clearance
Generalist IT Helpdesk Knowledge
Applicants only apply if you are an Australian Citizen holding AND hold a current NV1 clearance
We are seeking an IT Support Technician to join our dynamic team. This role offers a unique opportunity to work outside the typical office environment and gain hands‑on experience in technical support. We are looking for candidates who are positive, energetic, and eager to learn, as training will be provided to develop the necessary skills and knowledge for success in this role.
Key Responsibilities:
- On-Site Support: Provide on-site technical support and assistance to clients, including troubleshooting hardware and software issues, setting up equipment, and ensuring optimal system functionality.
- Customer Service: Interact with clients in a professional and friendly manner, addressing their technical concerns, and offering solutions with a positive attitude.
- Training: Participate in training sessions to acquire the knowledge and skills required for the role. This may include learning about specific hardware and software configurations, troubleshooting techniques, and customer service best practices.
- Problem Solving: Diagnose and resolve technical issues, ensuring minimal downtime for clients and maintaining a high level of client satisfaction.
- Documentation: Maintain accurate records of on‑site visits, issues encountered, and solutions applied. Provide detailed reports for tracking and analysis purposes.
- Hardware Setup: Assist in setting up and configuring various hardware components, such as computers, printers, and network devices.
- Software Installation: Install, update, and configure software applications as needed to meet client requirements.
- Communication: Maintain clear and effective communication with team members and clients to ensure a smooth workflow and effective problem resolution.
Qualifications:
- Positive Attitude: Must be a positive and energetic individual with a can‑do attitude, providing excellent customer service with a smile.
- Training : No prior on‑site technical experience is necessary; we provide comprehensive training for the right candidate.
- Technical Aptitude: Strong interest in technology and a willingness to learn about various hardware and software systems.
- Communication Skills: Excellent interpersonal and communication skills, both verbal and written.
- Problem‑Solving: Strong analytical and problem‑solving abilities to troubleshoot and resolve technical issues.
- Adaptability: Ability to adapt to various client environments and handle unique technical challenges.
- Valid Driver's License: A valid driver's license may be required, as travel to client site is necessary.
If you are looking for an exciting and dynamic role that offers on‑site experience and training to develop your technical skills, we encourage you to apply. We value a positive, energetic, and customer‑focused approach in our team members and look forward to welcoming the right candidate into our organization.
Successful applicants will require:
- Must be Australian citizen.
- NV1 AGSVA clearance will be required before entering the workplace.
- Excellent customer service and communication skills.
- Demonstrated ability to work within a small team in a dynamic setting.
- Energetic, positive attitude and self‑motivation.
- Technical aptitude and an ability to quickly learn new skills.
- Ability to work outside of core business hours on an occasional basis.
Skills & Experience
- Customer Service Support
- Help Desk lvl 1 / 2
Training
- Training will be provided to the successful candidate. While experience is a bonus, having the right demeanour and a solid technical aptitude to be able to learn quickly is a must.
Rates:
- Pending experience
Clearances:
- Must be Australian Citizen
- NV1 or NV2 security clearance preferred.
Most Certified Tech Consultancy in Australia:
Akkodis delivers digital and engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Consulting, Solutions, Talent and Academy Modis enables businesses to transform, scale and perform. Akkodis has a global footprint with 50,000+ thinkers and makers in over 20 countries focused on Data Analytics & AI, Applications, Cloud Platforms and IoT. We specialise sectors of Energy & Clean Technology, Public Safety, Transport, Defence, Public Sector, Mining and Healthcare.
Here at Akkodis, we like to look after our own.
If successful and part of the team, you will eligible for FREE upskilling. We are firm believers in career growth and development.
When YOU grow, WE grow. Some of our partnerships/certifications are:
- AWS Advanced Tier Partner
- Microsoft Gold Partner
- IIBA Gold Partner (Int Institute of BAs)
We are also:
- Proud sponsor of the Mercedes Formula 1 Team
Other Perks:
- Work Force Planning Team - Dedicated to managing your career
- Tech Academy - Dedicated for upskilling/reskilling.
- No payrolling process fees
- Consultant gathering events
- EAP Support Program
- Dedicated Account Management Support Team.
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