* Wollongong Based with Hybrid working opportunities
* Supportive culture and team with great career pathways
* Lead a team to success and create a great customer experiences
Are you an experienced credit professional ready to lead a high-performing team in a customer-focused banking environment? We're looking for a confident and commercially minded Team Leader – Credit Assessment to lead and support a team of assessors delivering quality residential, personal, and occasional commercial lending outcomes. This is an opportunity to combine your strong credit expertise with people leadership, coaching, and operational oversight in a role that genuinely influences customer experience and lending quality.
In this role, you'll:
* Lead, coach, and develop a team of Credit Assessors
* Assess and approve complex lending applications within delegated authority
* Drive consistency, quality, and sound credit decisioning aligned to risk appetite
* Manage workflow, productivity, and service outcomes across the team
* Build strong relationships with lenders, risk teams, and key stakeholders
* Champion continuous improvement and digital lending initiatives
* Foster a strong culture of compliance and customer focus.
What you'll bring:
* Proven leadership experience within retail banking credit assessment or lending operations
* Strong underwriting capability across residential and consumer lending, including complex/self‐employed scenarios
* Excellent knowledge of Australian lending regulations including NCCP and AML/CTF
* Strong coaching, communication, and stakeholder management skills
* A proactive mindset with the ability to lead change and improve processes
* A collaborative, customer‐focused approach.
Why join us?
You'll be part of a collaborative and supportive environment that values leadership, innovation, and professional growth. This role offers the opportunity to make a meaningful impact while developing your career within a trusted financial institution. We are proud of our 145‐year history helping members achieve their financial goals. As a member‐owned bank, we're focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award‐winning and growing organisation, we've donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live. Located in a state‐of‐the‐art Head Office in Wollongong, benefits include:
* Collaborative and supportive team environment
* Ongoing learning and professional development opportunities
* Wellbeing days
* Paid parental leave
* Study assistance
* Product concessions.
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