Job Opportunity
We are seeking a highly motivated Customer Experience Specialist to provide exceptional service to our members.
About the Role
* Assist members with their transactional needs and enquiries
* Engage in needs-based conversations to find the right solutions for our members
* Build relationships to help members achieve their long-term financial goals
* Educate members on how to utilize digital and mobile banking tools to enhance their banking experience
The Benefits of Working With Us
* We have over 700,000 members and a strong team culture
* We offer career development opportunities, discounts on financial products and services, and a peer-driven recognition program
Key Responsibilities
1. Provide high-quality customer service to meet member needs
2. Develop strong relationships with members to understand their financial goals
3. Stay up-to-date with digital and mobile banking tools to educate members on their use
As a Customer Experience Specialist, you will be the face of our business for our members.
You will be responsible for delivering consistent high-quality customer service, building relationships with members, and educating them on how to utilize digital and mobile banking tools.
About You
To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You will also need to stay up-to-date with industry developments and best practices.
Join us and become part of a dynamic team that is passionate about delivering exceptional customer experiences.