Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.
Overview
About the Role
We are currently recruiting for multiple Client Relationship Consultants to join us in our mid-year intake! Our Client Relationship Consultants will join us at team NDSP, which is a division of global organisation, Gallagher Bassett Services (GB). At NDSP and GB, we pride ourselves on delivering tailored solutions that make a meaningful impact on our clients and community. You'll join a team dedicated to empowering people with disabilities to navigate the National Disability Insurance Scheme (NDIS) with confidence.
Operating within our Client Services Team, the Client Relationship Consultant role is focused on providing exceptional, client‐centered service that simplifies the NDIS experience for participants and their providers.
How you'll make an impact
What You'll Do
Reporting to the Team Manager, your day-to-day responsibilities will include:
* Processing invoices and reimbursements efficiently and accurately, ensuring compliance with service standards.
* Supporting disability service providers to present Agency-compliant invoices and resolve queries.
* Proactively working with providers to ensure a seamless experience for clients, acting as a single point of resolution for their queries.
* Contributing to improving the lives of people with disabilities by simplifying financial administration and enabling them to focus on their goals.
About you
We're looking for individuals who are passionate about delivering outstanding client‐centered service and thrive in a fast‐paced, structured environment. Your strong communication skills, problem-solving abilities, and empathetic approach make you a trusted partner for clients and stakeholders alike.
Qualifications
To succeed as our next Client Relationship Consultant, you'll:
* Have previous experience in administration, customer service, or call centre roles.
* Demonstrate the ability to build strong relationships and work collaboratively within a team.
* Be skilled at multi‐tasking, including typing and talking simultaneously.
* Be driven to exceed targets and deliver exceptional service.
* Hold, or be willing to obtain, a Working with Children Check and an NDIS Worker Check.
* Hold, or be willing to obtain, a myID Government Digital ID.
* Embody our values of kindness, innovation, inclusivity, and genuineness in everything you do.
Company Overview
Gallagher Bassett is a global leader in insurance, risk management, and organisational wellbeing. As part of our family, NDSP is one of Australia's largest and leading providers of NDIS plan management services. The NDIS is one of Australia's most significant social reforms, transforming the lives of people with disabilities. At NDSP, we simplify the NDIS by managing financial administration – including budgets, invoices, and compliant reporting – so participants can focus on what matters most to them. Our values of kindness, genuineness, innovation, and inclusivity drive everything we do, and we're proud to be part of the Gallagher Bassett family, delivering solutions that make a difference.
Benefits
When you join us, you'll enjoy:
* Full-time positions with flexible rostering (between 8am and 5:30pm, Monday to Friday).
* A bright, modern office in a prime city location with access to free gym facilities.
* The opportunity to arrange hybrid working arrangements after probation.
* Ongoing training, support, and guidance to help you reach your full potential.
* A reward and recognition program to celebrate your achievements.
* Career growth opportunities within a global organisation.
* Two extra days of paid leave annually to volunteer with a registered charity of your choice.
* A fun, inclusive, and vibrant workplace culture that celebrates diversity.
Compensation and benefits include a competitive salary and a wide range of core benefits depending on your job level: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave, Novated Leasing opportunities, two paid volunteer days annually, Health Insurance Discounts with our Group Insurance Plan, Employee Stock Purchase Program, Paid parental leave.
Additional Benefits
* Flexible and hybrid work arrangements.
* Mental Health and Wellbeing Support for yourself and immediate family members.
* Employee Recognition Awards and Service Milestone Recognitions.
* Peer Support Program.
* Annual flu vaccinations.
* Access to Reward Gateway – discount offers at over 350 retailers!
* And more...
Equal Opportunity and Inclusion
We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business and is embedded into the fabric of our organization. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‐employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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