Overview
Join to apply for the
Retail Support Lead
role at
MYER
From humble beginnings in downtown Bendigo to supporting Australian communities far and wide, Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a secure space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".
Exciting opportunity in our Retail Operations Team
Be a part of a fast-paced, collaborative team
Flexible hybrid role - Docklands based office & the comfort of your own home
Myer is looking for a Retail Support Lead to develop and execute a support strategy that enhances the customer experience while ensuring operational efficiency and profitability. Aligned with the Myer Customer Strategy, this role is responsible for driving initiatives that enable store teams to deliver a seamless, engaging and satisfying customer journey. With a focus on continuous improvement, collaboration and execution excellence, the Retail Support Lead plays a key role in bridging operational support with commercial success across the business.
About the role
Writes, reviews and publishes business communications to stores
Managing two teams (Communication and Ticketing Teams)
Devises compliant and comprehensive ticket templates for stores to enhance the customers ease of shop
Establishes event guides and issues to stores to ensure consistency in the customer experience
Engages with and procures vendors for the Santaland experience in store, ensuring a magical journey
Procures and purchases branding assets for stores ensuring continuity and cohesion in the brand presentation
Compiles a meaningful set of Myer Metrics to drive the operational outcomes and aligns appropriate reporting
Establishes meaningful and productive relationships with internal and external stakeholders to drive the right outcomes for the business
About you
Leadership experience, preferably within a retail environment
Strong operational and retail background
Highly articulate with clear written and verbal communication skills
Ability to prioritise effectively and understand operational needs
Robust collaboration skills with both internal and external stakeholders
Experience working with event calendars and coordinating support around key campaigns
Excellent attention to detail and organisational skills
Flexible and adaptable to changing business needs and priorities
Ability to work under pressure and meet tight deadlines
Proficient in Microsoft Office programs and in-house systems
Experience advising on retail requirements for projects and supporting transitions to business-as-usual
Skilled at identifying team strengths and driving engagement through purposeful leadership and support
Benefits to you
Generous team member discounts on all Myer products, including team-member exclusive discounts
Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work
A supportive leadership and team network to set you up for success
Career growth and succession opportunities across the business
Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and versatile options to get you to where you want to be.
Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.
Welcome Home!
Seniority level
Entry level
Employment type
Full-time
Job function
General Business
Industries
Retail Apparel and Fashion
#J-18808-Ljbffr
📌 Retail Support Lead
🏢 Myer
📍 Melbourne