Senior Product Manager – Mortgage In‐Life Retention
At ING, we're redefining what banking looks like. Our Mortgages business is a critical engine of that growth, and this role sits right at the centre of it. As part of the In‐Life Management team, you'll focus on the retention of our existing mortgage customers—one of the most strategically significant and commercially impactful areas of the business.
As a Senior Product Manager – Mortgage In‐Life Retention, you'll bring proven product management experience in mortgages, with a clear focus on retention and in‐life portfolio management. You'll own and shape the retention strategy end‐to‐end — from identifying opportunities through data and insights, to influencing pricing, through to delivering customer journeys and campaigns that directly improve performance and customer experience. Exceptional commercial acumen is key, as your work will directly impact retention, margin and overall portfolio growth.
What you'll do
* Drive retention strategy and initiatives across the mortgage lifecycle, identifying opportunities to reduce attrition and improve portfolio performance.
* Shape pricing and commercial outcomes, influencing interest margin, balance sheet performance and retention economics.
* Lead data‐led decision making, using analytics to uncover opportunities and optimise customer outcomes.
* Design and deliver customer journeys and campaigns across direct and broker channels to improve engagement and loyalty.
* Partner cross‐functionally (Marketing, Risk, Digital, Operations) to deliver initiatives end‐to‐end — from ideation through to execution.
What we're looking for
* Proven experience in mortgages; ideally with a focus on retention or in‐life portfolio management.
* Strong commercial acumen, with an understanding of pricing, margins and balance sheet levers.
* Ability to influence senior stakeholders and drive outcomes in a complex, cross‐functional environment.
* A data‐driven mindset, comfortable using insights to shape strategy and make decisions.
* A proactive, self‐starting approach — someone who thrives in a high‐ownership, fast‐moving environment.
What's in it for you
* Discounted ING Health Insurance.
* An additional Rest Day to support your wellbeing.
* An IMPACT Day to volunteer on an approved sustainability activity.
ING's vision is to unlock our people's full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.
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