Position Description
This position is with the NAVSUP Business Systems Center (NAVSUP BSC), in any location supported by the Command, and is located in the Enterprise Networks Division. The Enterprise Networks Division provides services required by NAVSUP on the Navy & Marine Corps Intranet (NMCI) and OCONUS Enterprise Network (ONE-NET), as well as in the Nautilus and Flank Speed environments. Orders for those services are primarily placed via the End User Hardware (EUHW) and Service Management Integration & Transport (SMIT) contracts. Additional contracts will be utilized as the Navy expands its usage of Nautilus and Flank Speed. The ACTR-Cyber (Activity Contract Technical Representative - Cyber) position supports NAVSUP by ordering NMCI / Nautilus / Flank Speed NIPR & SIPR services and managing those services, and user accounts, through their lifecycle to the time they are canceled and returned to the service provider.
Position Duties / Responsibilities
Responsible for planning, coordination, and management of services and products offered on NMCI, Flank Speed, and Nautilus, acting as a Subject Matter Expert (SME) when advising customers. Assist end users with technical or process questions and escalation to vendors or the NAVSUP Enterprise Networks PMO. Perform asset management, including check-in/check-out and disposal of storage devices. Provide support for devices connected to enterprise networks, including VTC, MFD, printers, and other network-and-locally-connected devices. Gather and refine customer requirements for NMCI, Flank Speed, and Nautilus services, place orders, track delivery, and manage the services throughout their lifecycle. Handle changes via the Move / Add / Change (MAC) process or other PMO-directed processes. Fulfill infrastructure projects using existing or PMO-identified contracts. Create, transfer, disable, deactivate, or reactivate approved user or functional accounts as required. Maintain knowledge of contracts and services, and utilize enterprise applications such as NET, FsAST, HPSM, and other tools provided by the NAVSUP program office. Train new personnel on tool usage and processes. Collaborate with the PMO Contract Technical Representative to verify services delivered for invoice processing. Manage task orders to ensure compliance with Navy and DoD policy and fiscal goals. Operate the CAC/PIV PIN Reset workstation, perform Token Trusted Agent duties, and coordinate with HR for the Cybersecurity Workforce program. Administer the customer's NMCI share drives and coordinate SAAR processing, incident response, and identification of deficiencies in Information Security processes and procedures. Perform other duties as assigned.
Pay Plan
GS
Grade 12
Full Performance Level 12
Telework Eligible Yes
Qualifications
Please know this recruiting event does not require traditional rating and ranking procedures as stated in OPM policy guidelines. However, candidates must meet minimum qualifications for the position and educational eligibility requirements.
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