Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
Position
Clinic Co‐Ordinator supporting our Audika Hearing clinic in Marion on a permanent part‐time basis. Week 1: Monday, Thursday & Friday 9‐5pm. Week 2: Monday‐Wednesday 9‐5pm, no weekends.
Job Responsibilities
* Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
* Manage client appointments via phone, e‐mail, and the booking system, confidently navigating multiple systems and applications.
* Provide basic hearing‐device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
* Contribute to community engagement, including site visits, promotional activities, and expos.
* Maintain inventory and order hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
* Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
* Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.
Recruitment Process
* Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally.
* Online Interview – An initial virtual meeting to discuss your experience, career goals and complete a 10‐minute online computer assessment.
* In‐Clinic/Online Interview with the Hiring Manager & Trainer – An opportunity to meet in person or online with the Manager & Trainer and explore the role in more detail.
* In‐Clinic Job Shadowing Session – You'll have the opportunity to shadow our clinical team and observe the day‐to‐day responsibilities firsthand.
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