Deskside Technician II
Location: St Leonards, NS
Job ID: 63714
Job Category: Deskside Technician II
Position Type: Full Time
Remaining Positions: 1
Posted: 5/10/2026
What will you do?
* Supporting IT equipment in large corporate environment
* Desktop/laptop tech support (Mac and PC)
* Windows 7/10 operating systems
* Support mobile devices, printers, scanners, wireless, VPN, etc.
* IMAC Support - IT equipment Install/Move/Add/Change
* Maintain repairs, spare parts, and components
* Research and troubleshoot problems
* Maintain system configurations and documentation
* Track and resolve customer incidents and requests through the client's ticketing tool
* Troubleshoot and resolve hardware and software issues for Windows devices
* Backup, restoration, and migration of user data
* Smart Hands support with networking, server, and telecommunications technologies
* Printer and peripheral device support
* Inventory management of IT assets including asset auditing
* Ability to research and follow appropriate KB articles
* Ability to work on-call and other after-hours support needs
* May provide Executive support
* Various other tasks associated with deskside services
* May need to be available to provide support at other client locations as needed
* Other duties as assigned
What do you need to succeed?
* Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
* Able to uphold a positive attitude at all times, even under stressful conditions
* Experience supporting remote facilities and users
* Excellent verbal and written communication skills
* High level of professionalism and strong personal interaction skills
* Ability to perform in-depth research and troubleshooting for complex technical issues
* Ability to prioritize and complete all work tasks with minimal supervision
* Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
* Ability and willingness to learn new technologies
* High School Diploma (required)
* Deskside / Desktop / End User Computer experience, ideally in a corporate environment
* Proven ability to handle challenging, rapid-response user support
* Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
* A+ Certification
* Microsoft Certified Professional (MCP)
* ITIL Foundations
* Lean Six Sigma
What you'll get
* Work with brilliant minds, often within a global capacity
* Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well
Why we're different
* Brazilian and privately owned company
* Agility, flexibility, and innovation are in our DNA
* Flat organizational structure which enables faster communication and decision making
Pay Range
Based on Experience
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