Customer Relationship Role Overview:
We are seeking a professional to manage overdue accounts from leading Australian institutions. The successful candidate will have excellent communication skills (verbal & written), persistence, and resilience in challenging conversations.
This role involves making and receiving a high volume of calls using databases and tools to locate and re-establish contact with customers. You will build trust and rapport while negotiating sustainable repayment solutions, handle objections, and create positive outcomes for all parties.
Maintain adherence to industry regulations and compliance frameworks. Key responsibilities include managing customer relationships, resolving outstanding issues, and ensuring timely payments.
To excel in this position, you will need strong problem-solving skills, the ability to work under pressure, and a passion for delivering results in a fast-paced environment.
Key Requirements:
* Excellent communication and interpersonal skills
* Persistence and resilience in challenging conversations
* Natural flair for problem-solving and negotiation
* Confidence with basic computer systems
* Passion for delivering results in a target-driven environment
Benefits:
* A dynamic and supportive team environment
* Ongoing training and development opportunities
* A competitive salary and benefits package