Why You'll Love Working With Us
At Park Lane, we don't just offer jobs, we offer opportunities. You'll join a passionate, family-run business where your work will support both our guests and our park teams, providing positive experiences all round.
Here's what's in it for you:
* Loaded rate of $32.04/hour, with approximately 45 hours per week
* Work-life balance culture
* Generous staff discounts across all Park Lane Holiday Parks and A Maze'N Things
* Career growth opportunities in a growing, supportive business
* Be part of a tight-knit, family-owned team where your ideas and personality matter
A little bit about us:
Park Lane is dedicated to creating more than just places to stay, we create experiences that inspire connection, joy, and lasting memories. Joining us means being part of a mission to enrich lives, whether through beautifully designed homes, vibrant retirement communities, or family-friendly holiday destinations.
Since 1992, the Hellings family has built Park Lane on a foundation of exceptional service, quality, and attention to detail. We operate holiday parks across Victoria, offering accommodations and entertainment that "wow" families and provide welcoming lifestyle communities where seniors feel at home.
At Park Lane, we don't just welcome guests, we create moments they'll remember.
About the Role
Are you a people-person who loves helping others plan unforgettable holidays? As a Guest Experience Officer, you'll be at the heart of creating memorable stays for travellers. Based at our Head Office in Traralgon, you'll handle phone and online enquiries from guests booking at any of our seven holiday parks.
You'll use your enthusiasm, empathy, and problem-solving skills to ensure every interaction turns into a positive memory. Helping guests find the perfect stay, solving challenges, and providing seamless service from booking to check-out is your main priority.
What You'll Do
* Handle incoming calls and online enquiries from guests looking for their next adventure.
* Stay up to date with room availability, rates, and promotions across our parks.
* Collaborate with park teams and management to fulfil special guest requests.
* Manage changes, cancellations, and urgent bookings calmly and professionally.
* Listen carefully to guest preferences and tailor their experiences for a personalised touch.
What You'll Bring
* 2+ years' experience in customer service or reservations
* Excellent communication skills and a friendly, confident phone manner
* Comfortable with booking systems and technology (Newbook experience highly regarded)
* A positive, solutions-focused attitude and genuine love of helping others
Ready to Join the Park Lane Team?
If you're ready to create guest experiences worth writing home about, we'd love to hear from you
Your application will include:
* Right to work in Australia
* Experience in guest services or administration
* Familiarity with Newbook (preferred)
* Current Police Check
* Notice period with current employer