Senior Manager, Change Lead – Affiliates (Fixed Term) – Sydney, Australia
The Senior Manager – Change Lead is responsible for leading the end‐to‐end uplift of AML/CTF capabilities across affiliate entities, aligning affiliate practices to enterprise standards and regulatory expectations.
Responsibilities
* Lead the rollout and implementation of the AML/CTF program across the retail affiliate network, translating policy updates into operational procedures, controls, and business processes. Ensure consistent adoption and embedding of program requirements across all affiliates and internal teams.
* Redesign and optimise ongoing and enhanced due diligence processes; identify and address inefficiencies, control gaps and compliance risks.
* Develop and implement due diligence frameworks for affiliate personnel and establish screening, onboarding and ongoing monitoring requirements.
* Support the design and implementation of affiliate risk assessment frameworks.
* Act as accountable change lead for the affiliate AML/CTF Program, owning scope, roadmap, milestones, dependencies and delivery artefacts. Translate regulatory and risk requirements into clear, executable changes across people, process, governance and technology. Support cross‐functional delivery across local, regional and global compliance, risk, operations, technology, data and business teams.
* Lead the rollout and embedding of the AML/CTF Program across the retail affiliate network. Ensure alignment between Group policy and affiliate‐level execution; manage deviations or risks. Ensure the uplifted affiliate ML/TF risk assessment is fully documented, auditable and defensible in regulatory reviews and independent evaluations. Support local, regional and global compliance teams in response to findings, issues or recommendations.
* Establish and maintain robust governance structures for change initiatives. Prepare high‐quality reporting for executive stakeholders and risk committees. Track progress, risks, issues, and dependencies across affiliate programs and ensure adherence to internal risk frameworks, audit requirements and regulatory expectations.
* Develop and deliver AML/CTF training programs tailored to affiliate teams, including frontline, operations and compliance staff. Support capability uplifts through coaching, workshops and knowledge transfer. Embed sustainable training frameworks for ongoing compliance.
Requirements
* Bachelor's or master's Degree preferred.
* Professional certifications in AML/CTF or risk management (e.g., CAMS or equivalent) highly desirable.
* At least 7+ years of experience in AML/CTF compliance.
* Experience working in a regulatory setting highly desirable.
Additional Skills
* Leadership experience delivering complex regulatory or financial crime change programs within a financial institution.
* Deep practical knowledge of AML/CTF processes, particularly CDD/OCDD/ECDD, personnel diligence and risk assessment methodologies.
* Practical experience in a similar industry highly desirable.
* Strong governance, stakeholder management and executive communication capability.
* Experience delivering ML/TF risk assessment uplifts in response to regulatory reform, enforcement action or supervisory remediation.
Work Shift
Western Union values in‐person collaboration, problem solving and ideation whenever possible. Expectation to work from the office a minimum of three days a week.
Benefits
* Short‐term incentives, accident and life insurance, and access to best‐in‐class development platforms.
* Life/Accident Coverage
* Superannuation Plan
* Paid Time Off
* Employee Wellness
* Global Recognition and Rewards Programs
We are passionate about honouring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated job posting end date: 06-30-2026
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