Division/Section: Executive Office
Position Type: Permanent Full Time
Salary Range: LG04 ($83,384 - $89,379 per annum + superannuation) based on skills, qualifications and experience
Location: Townsville
Application Close: 11:45pm, Tuesday 9th June 2026
About the Role
Townsville City Council seeks a highly organized and professional individual to provide comprehensive support to Councillors, ensuring they can carry out their elected duties efficiently and effectively. The role involves delivering and supporting Councillor community engagement initiatives, providing high-level professional assistance to internal and external stakeholders, responding to Councillor requests, facilitating service-related communication, and delivering high-level administrative support with a focus on confidentiality, discretion, and governance compliance.
Key responsibilities include coordinating all aspects of meetings and official commitments, such as room bookings, agendas, speeches, catering, and resources. The role also involves organizing travel arrangements (flights, accommodation, car hire, expense claims) and preparing routine correspondence while maintaining a high standard of professionalism, ethics, and personal conduct.
Qualifications and Experience
* Certificate IV in Business or equivalent experience.
* Minimum of 3 years' experience in a related/similar role, preferably in customer services/community engagement.
* Qualifications or experience in public consultation (e.g., IAP2) and social media activity.
* Demonstrated experience in conducting or assisting in stakeholder consultation, including group facilitation.
* Current "C" class driver's licence.
* Strong interpersonal skills, including relationship building and negotiation.
* Capacity to undertake basic graphic design, including familiarity with the Adobe suite.
* Ability to plan and organise self and others to ensure timely completion of tasks as part of a team, interacting with team members to deliver a high level of service.
* Excellent verbal and written communication skills.
* Ability to work collaboratively to deliver best practice outcomes for council and the community.
* Sound analytical, decision-making and problem-solving skills.
* Advanced Microsoft Office skills.
* Exceptional time management, planning, and organisational capabilities.
Benefits
* 5 weeks annual leave + 17.5% leave loading.
* 3 weeks Personal/Carers Leave.
* 14 weeks paid Parental Leave.
* Domestic and Family Violence Leave.
* Natural Disaster Leave.
* Annual wage progression.
* Up to 13.5% superannuation employer contribution for contributing members.
* Salary Sacrifice opportunities.
* Access to a range of learning and development opportunities, including on-the-job learning and formal training programs.
* Fitness Passport programme offering discounted membership to selected health and wellbeing facilities.
* Employee Loyalty Programme offering discounts at selected local businesses.
* Employee Assistance Programme.
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences and perspectives are valued, encouraged and respected. We encourage people from diverse backgrounds including Aboriginal and Torres Strait Islander, diverse gender identities and sexualities, different cultural and linguistic backgrounds, disability and veterans to apply.
All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Townsville City Council retains a zero tolerance policy to drugs and alcohol in the workplace.
For accessibility or adjustments to the recruitment process, contact or call 07 4727 9004 for a confidential discussion.
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