At HSBC, fostering growth and positive change is at the heart of our mission. As a Personal Banking Consultant, you'll play a vital role in this endeavour.
About Our Role
This position demands expertise in delivering seamless customer experiences through tailored financial solutions.
Key Responsibilities
* Develop strong relationships with customers by offering bespoke advice on personal banking products and services.
* Represent the brand as an ambassador, engaging directly with customers and promoting digital banking solutions.
* Contribute to meeting customer needs through a customer-centric approach, focusing on personal banking products and services.
* Manage customer feedback and enquiries effectively.
* Participate in ongoing training and development plans to enhance your skills and knowledge.
Requirements
* A proven track record in delivering exceptional customer service, ideally within banking, sales, hospitality or retail.
* The desire to develop your financial acumen and grow your career.
* Ability to understand and provide solutions that meet individual customer needs.
* A passion for delivering first-class customer service and making a difference.
* Proven ability to multitask and strong attention to detail.
* The Higher School Certificate or equivalent certification.
HSBC values diverse perspectives and promotes a culture where all employees feel appreciated, respected and valued. Our workplace fosters continuous professional development, flexible working arrangements, and opportunities for growth in an inclusive environment.