Customer Service Representative
Provide exceptional support to clients via phone, email, and chat channels.
Maintain accurate client records and documentation, ensuring seamless interactions.
Work collaboratively with colleagues to achieve service level agreements and organisational targets.
Support the continuous improvement of business processes and contribute to a positive workplace culture.
About You
* Proven experience in customer-facing roles or call centres.
* Ability to quickly learn products, services, and operational procedures.
* Excellent communication skills, with a focus on building rapport, resolving conflicts, and problem-solving.
* Proficiency in Microsoft Office and ability to navigate multiple software systems.
* Adaptability, proactivity, and a willingness to thrive in a dynamic environment.
Our organisation values diversity and inclusivity. We welcome applications from individuals with diverse backgrounds and experiences.