Responsibilities
* Provide exceptional and professional customer service via telephone and email, converting inbound sales enquiries and leads into orders.
* Ensure product knowledge and information meets or exceeds customer requirements.
* Assist new and existing customers with processing orders, creating quotes, and following up with issued documentation in a timely manner.
* Assist customers to select the best product to suit their needs.
* Effectively manage email and phone and social media enquiries for new, existing, and potential customers.
* Enter complex sales orders in the CRM database accurately.
* Become a subject matter expert for rural water storage solutions.
* Provide administrative support to the Rural sales team.
* Cooperate with and support the compliance management system and encourage workplace colleagues to do the same.
* Develop employee awareness of product compliance obligations.
* Actively participate in corrective actions from concerns or internal audits.
Qualifications
* 2 years+ sales experience gained in the manufacturing, construction, or agriculture industry (preferred but not essential).
* Tertiary qualification in administration, business or sales, or equivalent industry based experience.
* Strong understanding of Customer Service procedures.
* Excellent attention to detail and time management skills.
* Excellent relationship building skills for internal collaboration with peer teams and external customer relationship management.
* Experience of using a CRM, e.g., Microsoft NAVision.
* Shows initiative, independent thinking, well-developed problem-solving and consultation skills, along with the ability to develop a positive, accountable, and customer‐serviced focused culture.
Benefits
* Positive work environment
* Learn new skills on the job
* Discounted shopping benefits
* Company uniform and PPE provided
* Monthly site BBQ
* Free onsite parking
* Paid parental leave
* Service and Values awards
Kingspan encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds.
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