We are seeking a talented individual to join our Local Government Workcare (LGW) Team at JLT Risk Solutions Pty Ltd (a business of Marsh McLennan). This role will be based in Brisbane – Evelyn office. The position is hybrid and requires working at least three days a week in the office.
Responsibilities
* Provide high-quality claims management services to scheme members.
* Manage statutory claims from determination to finalisation, applying technical expertise on complex claims.
* Respond to all clients' needs in a timely manner to meet customer service standards.
* Maintain the claims management system, including claim estimates.
* Ensure compliance with legislative requirements and ethical standards, liaising with stakeholders as necessary.
Requirements
* 2-3 years of operational experience preferably in the workers' compensation field.
* Knowledge of the Qld Workers' Compensation and Rehabilitation Qld Act 2003.
* Demonstrated ability to make decisions, solve problems and establish work priorities, either independently or as a team member.
* Demonstrated ability to effectively liaise, communicate and negotiate with personnel from public and private sectors.
* Effective computer literacy, including basic skills in MS Excel, Outlook, and Word.
* Proven ability to apply lateral thinking to complex problems and negotiate workable solutions.
* Excellent written and verbal communication skills.
Preferred Qualifications
* Exceptional client service ability, with a knack for anticipating and exceeding client needs.
* Motivated self‐starter focused on achieving results.
* Excellent attention to detail.
* Ability to recognize and solve problems creatively.
* Experience working with sensitive and confidential information.
Benefits
* Professional development opportunities and supportive leadership.
* A vibrant and inclusive culture with talented colleagues creating new solutions.
* Career opportunities and benefits to enhance well‐being.
Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing employment.
#J-18808-Ljbffr