About the Role:An exciting opportunity has arisen for a proactive and customer-focused Level 1 Service Desk Analyst to join our IT support team. This role is pivotal in providing first-level technical support across our network of stores, warehouses, and support offices throughout Australia and New Zealand.Key Responsibilities:Serve as the first point of contact for IT support, handling incoming calls and emails.Log, categorize, and prioritize incidents and service requests using ServiceNow.Provide initial troubleshooting for hardware, software, and application issues.Support users with Office 365 applications and Microsoft Windows environments.Escalate complex issues to Level 2 support teams when necessary.Maintain accurate documentation of incidents and resolutions.Requirements:Previous experience in a Level 1 IT support or service desk role.Proficiency with Office 365, Microsoft Windows, and ServiceNow.Strong communication skills and a customer-centric approach.Ability to work independently and collaboratively within a team.Excellent problem-solving skills and attention to detail.Availability to work full-time, Monday to Friday.What We Offer:A collaborative and supportive team environment.Exposure to a dynamic and fast-paced IT support setting.Opportunities for professional development and growth.Convenient Rowville location with on-site parking.If you're passionate about IT support and eager to contribute to a dedicated team, we'd love to hear from you.How to Apply:Please apply via this Job Ad.
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