Overview
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees, ensuring a long-term career at EML.
Opportunity
As part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to provide early, timely and personal service to workers, employers, and other stakeholders whilst providing an empathetic customer experience through a deep technical specialisation in complex claims. This will be a full-time, permanent position based in the Adelaide office, with flexibility to work from home up to 2 days a week once fully trained.
Responsibilities
* Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
* Liaise with all internal and external stakeholders regularly to progress strategies and actions.
* Engage in employer claims reviews where requested and maintain regular contact with the employer, EML account manager and/or primary EML claims specialist for a policy.
* Gather evidence and conduct investigations to assist in the dispute proceedings and ensure that they are managed and supported in a timely manner.
* Ensure the effective management of key legislative drivers in accordance with the Act.
Qualifications / What we look for
* Previous customer service, hospitality, or retail experience with a strong focus on customer satisfaction.
* Great attention to detail and time management skills.
* Excellent written and verbal communication skills.
* Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology) is advantageous but not mandatory.
Benefits
* Diverse and collaborative team culture.
* Flexibility to work from home to support work/life balance.
* Corporate wellbeing program with discounted health insurance and gym membership.
* Generous discounts from over 350 retailers through our RewardsHub program.
* Comprehensive learning and development opportunities.
* Access to support and counselling services through our Employee Assistance Program.
* Companywide events to stay connected and celebrate success.
* Entitlement to annual company incentive scheme + salary reviews.
* Up to 16 weeks paid parental leave, plus super.
Equal Opportunity
EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
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