About This Role
* Location: Geelong North, Colac, Hamilton or Casterton
* Type: Full Time, Ongoing
* Salary: PTA 5 | $107,864 pa plus 12% superannuation
About The Role
We are seeking a highly credible, empathetic and solutions‐focused professional who can build trusted relationships, navigate complex interpersonal situations with diplomacy and fairness and empower volunteers and leaders to resolve issues constructively.
The Regional Resolution Support Partner will support CFA Volunteers, leaders and brigades to create respectful, inclusive and high‐performing environments. The role focuses on early intervention and prevention strategies, working closely with regional leaders and support teams to empower CFA members to manage conflict and communication challenges themselves.
Key responsibilities:
* Prevent and resolve interpersonal volunteer related matters.
* Strengthen leadership capability and foster a healthy brigade culture.
* Triage informal matters locally, coordinate engagement, support leaders through resolution processes, and assist in preparing matters for formal escalation.
* Provide early intervention and conflict resolution support across the Southwest region of Victoria.
This position requires travel, including after‐hours and weekends, with access to a CFA pool car and a valid driver's licence. Part‐time and job‐share opportunities are available.
About You
To be successful you will bring:
* Strong HR consulting experience with excellent interpersonal, mediation, and resolution skills.
* Ability to negotiate and influence multi‐party interpersonal conflicts.
* Experience designing and delivering evidence‐based, trauma‐informed initiatives and workshops in conflict resolution and culture.
* Understanding of HR strategies and concepts and their application in large, complex organisations.
* Inclusive communication skills, trust building, cultural awareness, and impartiality.
* Experience building and maintaining relationships with key stakeholders in a volunteer or community context.
* Systemic thinking and communication of complex issues to diverse audiences.
* Tertiary qualifications in HR or a related discipline are highly regarded.
We are committed to creating and maintaining a diverse, inclusive, and safe workplace. We encourage applications from First Nations people, women, people of all ages, those with disabilities, and culturally and linguistically diverse people.
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