Event Director
The role is pivotal in overseeing the full event journey, from planning and sales handover through on-the-day execution.
The Event Director will ensure every meeting, conference, and celebration is delivered with creativity, precision, and genuine hospitality.
* Bridge sales and operations to deliver exceptional event experiences.
* Shape event goals and logistics with clients, ensuring seamless delivery and capturing the spirit of wonder across meetings, conferences, and social events.
* Oversee high-profile events, ensuring flawless execution, elevated service standards, strong revenue results, and outstanding client satisfaction.
* Conduct pre-event assessments to identify service gaps and coordinate proactive solutions.
* Engage guests throughout their event journey, resolving concerns with warmth, professionalism, and creativity.
* Empower and coach the Events team, fostering accountability, hospitality, and continuous elevation of service.
* Collaborate with culinary teams to craft menus that inspire and align with guest preferences and event themes.
* Uphold and continually elevate service standards, ensuring compliance with operational procedures.
* Assign events strategically within the team and optimize event space and group room allocations.
* Maintain strong communication with internal departments to drive alignment and smooth operational delivery.
* Manage event budgets to balance client needs, profitability, and resource efficiency.
* Lead regular team meetings and champion ongoing training, coaching, and professional development.
* Analyze guest and client feedback to uncover insights, spark improvement, and enhance the overall sense of wonder in the event experience.
* Proven experience in event management or a related field.
* Excellent communication and interpersonal skills.
* Ability to work under pressure and manage multiple tasks simultaneously.
* Strong problem-solving and analytical skills.
* Collaborative approach to working with cross-functional teams.
* Flexibility and adaptability in a fast-paced environment.
* Ongoing training and professional development opportunities.
* A dynamic and supportive work environment.
* The chance to work with a talented team of professionals.
* A competitive salary and benefits package.