At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity, and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
* 5 weeks Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
* 24 / 7 access to our Employee Assistance Program for health and wellbeing support
* 15% Co-worker discount
* Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
* Co-worker uniform provided
* Free Co-worker parking
* Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
* Bonus programme (where eligible)
* Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional information
This role is Permanent Full-time, 76hrs / fortnight
The internal job title for this role is Fulfilment Operations Manager
This role requires availability to work Monday Sunday
As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (6:00am – 8:00pm). You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
As part of the recruitment process this role requires a National Police Check for final candidates.
About this work area
Fulfilment Operations department secure and execute the excellence in end-to-end operation with a unit including inbound, in-house replenishment, picking and service execution.
Responsibilities
* Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
* Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport / Service Providers to maximise goods availability and customer order fulfilment efficiency.
* Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
* Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
* Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
* Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.
Qualifications & Expectations
* A Sound understanding of Customer Fulfilment performance monitoring and influencing factors.
* Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
* Previous experience demonstrating strong leadership skills and the initiative to coach diverse teams.
* An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
* Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.
* Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
* The passion to lead with integrity and authenticity, championing IKEAs values and encouraging your team to embody these principles in their daily work.
* The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.
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