St Louis Home Care | Adelaide and Fleurieu Peninsula
Care Management Lead
St Louis Home Care is seeking an experienced Care Management Lead to join our Home Care leadership team and play a key role in delivering high‐quality, person‐centred Support at Home services.
This senior position supports older people to live safely, independently and with dignity in their own homes by overseeing client onboarding, care management and customer service functions across Adelaide and the Fleurieu Peninsula.
About St. Louis:
St Louis Care is a proud, family‐owned organisation that has been delivering personalised, compassionate care to South Australians since 1946. Guided by our core values of inclusion, choice, dignity, and respect, we are committed to empowering individuals to live life to the fullest through tailored, person‐centred support.
Trust our family to take care of you, reflects not only our dedication to the people we support but also to the team who makes it all possible. Our staff are our greatest asset, and we invest in their growth, wellbeing, and success. At St Louis Care, we foster a strong culture of care, where diversity is celebrated, professional development is encouraged, and every team member has the opportunity to thrive.
St Louis Care is made up of four specialist service areas:
* St Louis Homes – NDIS-approved provider for younger onset dementia
* St Louis Home Care – Government-approved and private home care provider
* St Louis Nursing Home – Boutique residential aged care
* St Louis Allied Health – FIFO allied health services supporting remote South Australian communities
About the Role:
Reporting to the Home Care Manager, and working closely with the Clinical Services Lead and Home Support Services Lead, the Care Management Lead is responsible for:
* Leading timely and effective client onboarding, assessments, care planning and reviews
* Overseeing care management and complex case coordination, including multidisciplinary case conferencing
* Ensuring transparent and accountable individual budget management aligned to client goals and funding
* Providing leadership, coaching and supervision to geographically dispersed care management teamsDriving consistent, high‐quality customer service and person‐centred practice
* Supporting compliance with the Aged Care Act, Strengthened Quality Standards and Support at Home requirements
* Using data, reports and KPIs to inform continuous improvement and service planning
About You:
You are a confident and capable leader with strong experience in community aged care or NDIS, and a passion for quality, governance and developing high‐performing teams.
You will bring:
* Demonstrated leadership experience supporting large, geographically dispersed teams. Minimum of 5 years
* Strong understanding of Support at Home care management, funding, budgets and service agreements
* High‐level communication, engagement and negotiation skills with clients, families, carers and stakeholders
* Sound judgement and the ability to manage risk, safeguarding and escalation appropriatelyCommitment to culturally safe, inclusive and trauma‐aware practice
* Strong digital literacy, documentation oversight and data‐informed decision making
Essential Qualifications and Clearances:
* Certificate IV in Community Services (or higher)
* National Police Clearance
* Overseas criminal convictions statutory declaration (if applicable)
* Full and current Australian Driver's Licence
* Ongoing commitment to annual flu vaccination
What We Offer:
* A senior role within a respected, values‐driven organisation
* Fully maintained vehicle with all vehicle expenses covered (included for personal use)
* Competitive remuneration
* Supportive leadership culture focused on quality and continuous improvement
* Ongoing professional development opportunities
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