1 month ago Be among the first 25 applicants
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World' and Inc. 5000's ‘Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.
Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance's technology within their own environment.
A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution.
This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance's products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person' with critical thinking skills and a desire to solve problems.
Responsibilities
- Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process
- Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further
- Having a comprehensive understanding of the product
- Understanding the individual use cases and needs of each customer
Requirements
- Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US)
- Excellent interpersonal and communication skills, both verbal and written
- Desire to work in a customer-facing role
- Highly-detail oriented with a problem-solving attitude
- Organised with excellent time management skills with an ability to prioritise effectively
- Experience with customer-facing activities is desirable, but not essential
Seniority level
- Seniority level
Entry level
Employment type
- Employment type
Full-time
Job function
- Job function
Other
- Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Luminance by 2x
Sign in to set job alerts for “Technical Support Engineer” roles.
Sydney, New South Wales, Australia 1 month ago
Parramatta, New South Wales, Australia A$75,000.00-A$85,000.00 1 week ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 1 day ago
Technical Support Engineer - Customer Experience
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Technical Support Engineer - Identity Management
Enterprise Technical Support Specialist, Sydney
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 6 days ago
Sydney, Current South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 3 weeks ago
Macquarie Park, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 23 hours ago
Parramatta, New South Wales, Australia A$100,000.00-A$120,000.00 4 hours ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 hours ago
North Ryde, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 4 weeks ago
Sydney, New South Wales, Australia 4 days ago
Technical Support Engineer - Azure / Identity and Access Management
Technical Application Support Specialist
Tier 2 Technical Support Engineer - Australia
Sydney, New South Wales, Australia 3 weeks ago
Junior Engineer – Level 2 Technical Support
Sydney, Recent South Wales, Australia A$70,000.00-A$75,000.00 2 days ago
Sydney, New South Wales, Australia 2 weeks ago
North Ryde, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr