We are seeking a highly skilled Service Desk Engineer (Level 2/3) to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.
Responsibilities
* Provide technical support to end-users via phone, email, or in‐person
* Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
* Escalate complex issues to senior members of the team as needed
* Monitor and maintain IT systems to ensure optimal performance and availability
* Install, configure, and maintain hardware and software systems
* Create and maintain documentation related to IT systems and processes
* Participate in IT projects as needed
Qualifications
* Bachelor's degree in Computer Science, Information Technology, or related field
* 3+ years' experience as a L2/3 Engineer / Support Role
* Strong knowledge of Windows and Mac operating systems
* Experience in commercial IT technologies including cloud‐based services, networking, application support, coding (PowerShell and Power Apps), and server configuration
* Excellent Microsoft platform expertise including Active Directory, Group Policy, Microsoft365, Office365, Intune, Teams, hybrid on‐premise and cloud/Azure solutions
* Solid background with WindowsIntel and virtualization and enterprise storage solutions (VMware, Hyper‐V, enterprise backup, data/image replication)
* Familiarity with enterprise network, wireless, server and storage hardware platforms (HPE, EMC/Dell, Cisco, Ruckus, Lenovo, Aruba, Fortinet, Sophos)
* Strong understanding of TCP/IP, Layer3 switching, VLANs, routing, firewall security, wireless
* Excellent communication and customer service skills
* Ability to work independently and as part of a team
* Strong problem‐solving and troubleshooting skills
* Experience working in or with an MSP
* Applicants must have Australian citizenship or residency
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