Customer Service Representative - Heavy Trucks
We are seeking a skilled Customer Service Representative to provide exceptional customer support and contribute to our team's success.
* Manage customer communications via phone, email, or in-person interactions to address inquiries, concerns, and feedback
* Book jobs for technicians to ensure efficient service delivery and optimize resources
* Meet sales targets by upselling and cross-selling services to enhance revenue growth
* Deliver outstanding customer experiences to maintain high levels of satisfaction and loyalty
* Prior customer service experience is preferred but not essential; we provide comprehensive training
* Excellent communication and problem-solving skills are required to navigate complex customer issues
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Basic computer skills and familiarity with software applications are necessary for performing daily tasks
* A competitive salary and benefits package that recognizes individual contributions
* Ongoing training and development opportunities to enhance job knowledge and skills
* A supportive and collaborative work environment that fosters open communication and teamwork
* The opportunity to grow professionally and personally within a reputable and growing organization