About the department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:
Growing innovative & competitive businesses, industries and regions
Investing in science and technology
Strengthening the resources sector.
The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people.
If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future.
Please see the APSC's APS Employee Value Proposition for more information on the benefits and value of employment within the APS.
About the team The Division The Chief Information Officer (CIO) Division is an exciting, fast-paced division that drives the digital agenda for the Department of Industry, Science and Resources. Leading the delivery of the department's digital offerings, the CIO Division partners with business areas and stakeholders to:
Realise the digital policy objectives of the Department.
Define the Departments digital landscape.
Drive the innovation and transformation of its IT services.
The Branch The ICT Operations Branch is one of 4 branches within the CIO Division and is responsible for the management and deployment of all ICT services to support the running of the organisation.
The Section Our End User Services (EUS) Level 3 team is responsible for the advanced management, support, and continuous improvement of our end-user computing environment. We don't just keep the lights on, we engineer, administer, and troubleshoot the systems and technologies that enable thousands of staff to work productively and securely, whether in the office or remotely.
Our responsibilities span a variety of areas, specialising in full lifecycle management of following core functions, and associated technologies:
Device management and endpoint security (Intune, SCCM, Group Policy, Conditional Access, iOS/Android MDM/MAM).
Application packaging, deployment, and lifecycle management (App-V, Patch My PC, Software Centre, Intune).
Communication and collaboration platform administration (Exchange Online/On-Prem, Enterprise Vault, Janusseal, MPIP, Microsoft Teams, M365 Office suite, OneDrive, Evoko).
Incident response, technical support, and troubleshooting for escalated issues.
Remote access enablement and support (Always On VPN, Citrix NetScaler, Citrix Virtual Apps and Desktop).
Security component management (BitLocker, Windows Hello for Business, Client support only - MS Defender, Netskope, Airlock Digital).
Standard Operating Environment management and compliance (Windows 10/11, SOE builds).
Vulnerability management and cyber security compliance (Essential 8, PSPF, ISM, reporting dashboards, compliance frameworks, patching).
Our team uses a matrix-style team structure with a manager, assistant manager, two team leaders, and multiple EUC Engineers, where work is owned by the entire section. The leadership cohort oversee and allocate delivery collectively, aiming to prevent siloing, allowing flexible allocation of tasks, ensuring balanced workloads, and strengthening collaboration and resilience across the team.
Opportunity In this role, you will join a high-performing leadership team who are responsible for the section's day‑to‑day operations and deliverables. You'll have direct reports, but responsibilities are shared across all technologies, no silos, giving you the chance to broaden your experience and influence outcomes across the entire end user workplace.
We are looking for robust leaders who want to make a difference, shape the future of workplace technology, and enhancing the department's most valuable digital assets.
If you thrive on complexity and impact, you'll find your place here.
Our ideal candidate We're looking for a capable and confident leader who brings a blend of delivery and strong stakeholder engagement. You'll be someone who thrives in a collaborative environment and is passionate about supporting others to succeed.
Our ideal candidate will bring:
Proven experience in leading, coaching, and developing technical teams, fostering a positive, high-performing culture.
Extensive experience in delivery management, including planning, prioritisation, resource allocation, and driving outcomes in complex environments.
Demonstrated ability to work autonomously and a strong commitment to working harmoniously within a team to achieve high quality outcomes.
Ability to learn or interpret new content, such as new policy or guidance released for ICT administrators.
Excellent oral and written communication skills, with a robust attention to detail.
Exceptional stakeholder management skills, with the ability to build positive relationships, influence decisions and exercising sound judgement.
The key duties of the position include Operating in accordance with the Australian Public Service Commission's Work Level Standards (WLS) and Integrated Leadership System (ILS), as an EL1 Team Leader, you will:
Provide leadership and direction to a geographically dispersed team, setting expectations, assuring quality, and managing risks with a high degree of independence.
Manage people and performance by fostering a positive, inclusive culture, supporting wellbeing, and developing capability through coaching and feedback.
Plan and coordinate team delivery by prioritising tasks, allocating resources effectively, and ensuring timely completion of work to meet objectives.
Drive continuous improvement by leveraging data and stakeholder feedback to enhance processes and service delivery.
Regularly facilitate discussions, forming consensus on key decisions and approaches, whilst exercising sound judgement to make decisions on complex issues.
Represent your team in governance forums, including Architectural Review Board, Change Advisory Board, Problem and Incident Management, ticket system review, cross divisional boards for ICT and more.
Communicate with clarity and impact, tailoring advice and reporting to diverse audiences (technical, non-technical and Executive) to support comprehension and delivery objectives.
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