We are seeking a proactive and customer-focused Administration Officer to provide high-quality support within the Water section.
In this role, you will provide frontline administrative support within a fast-paced operational environment, primarily actioning incoming customer requests received via Customer Service. You will be responsible for raising and managing work orders, coordinating reactive and planned activities, and supporting the day-to-day delivery of water and wastewater services.
You will maintain and monitor a shared inbox, ensure timely communication with customers and internal teams, and follow up on service requests to support efficient resolution. The position involves regular customer contact, internal coordination, and accurate data entry to maintain up-to-date records and systems.
Key responsibilities also include issuing and processing standpipe hire and returns, supporting contractor and operational workflows, and undertaking a range of general administrative tasks to ensure smooth service delivery. This role plays a critical part in ensuring customer requests are actioned promptly and operational teams are supported effectively.
Qualifications and Experience
* Certificate IV in Business or similar competency and/or extensive relevant experience.
* Current "C" class drivers' licence.
* Well-developed excellent customer service and communication skills including the ability to educate and influence.
* Excellent computer skills including proficiency in the Microsoft Office suite of products.
* Demonstrated proficiency in Council's financial and administration systems, including but not limited to CiAnywhere and CES or equivalent.
* Demonstrated ability to provide high quality, relevant and timely administrative, secretariat, reporting and financial support to a multi-disciplinary team across different work locations.
* Ability to work independently along with the ability to prioritise and manage time effectively.
* Demonstrated ability to adapt to changing work environments while demonstrating a positive attitude.
Applications close 11:45pm, Sunday 14 June 2026
#J-18808-Ljbffr