TSN Shop Manager
Lead and develop a team to achieve sales and high standards of customer service, ensuring in‐store presentation standards and retail operational practices are maintained.
Benefits
* Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
* There when life happens. From Gender‐Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.
* Pay for performance. We recognize outstanding contributions through our generous incentive programs.
* Parental Leave. A gender‐equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
* Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn 'on the job' and achieve university credits toward degrees and Master's programmes.
* Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
* Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
Responsibilities
* Strategic Leadership – Execute business initiatives to meet and exceed store targets for each quarter, drive monthly sales, customer experience and operational targets, and monitor performance to achieve sales and customer experience goals. Act with the store leadership team to drive change, ensure compliance with central operating standards, analyze data to identify trends, and implement strategies for operational excellence and inventory management.
* Operational Management – Accept responsibility for in‐store IT systems, design customer solutions, supervise the team to resolve store‐level complaints, complete operational tasks (stock management, merchandising, repairs, administrative), achieve sales targets through coaching, manage daily banking and reconciliation, monitor compliance, oversee ordering, receipt and payment of office supplies, and conduct workforce rostering.
* People Leadership – Coach and develop customer advisors and staff, lead induction and ongoing training, identify skill gaps, provide coaching (Pulse coaching, monthly performance reviews), embed a thriving team culture, and pursue succession planning.
Qualifications
* 3+ years' retail leadership experience with a strong understanding of sales and customer service principles.
* Proficiency with Salesforce Console / Simplify, Telstra Point of Sale, CRM Systems, Inventory and Stock Management Systems, Workforce Management and Rostering Systems, Learning and Accreditation Platforms, Power BI and operational reporting, NPS and customer feedback platforms, Microsoft Office Suite.
* Experience analysing data to identify trends and provide business intelligence.
* Passion for achieving sales targets and driving results through energizing a retail team.
* Excellent communication skills, ability to influence and build rapport with a diverse team, and resolve customer issues effectively.
* In‐depth knowledge of Telstra products, services, and in‐store IT systems.
* Excellent people‐management skills and experience in implementing system and process changes in a retail environment.
EEO Statement
We encourage applications from people of all abilities and backgrounds – including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can note the pronouns you use and/or any reasonable adjustments needed to take part equitably during the interview process.
Remuneration
Remuneration Range: AUD $72,576 to $99,720.
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