Customer Service Professional Role Overview
This role plays a pivotal part in supporting customers during critical times as they submit insurance claims.
* Respond promptly to customer insurance enquiries via phone and email
* Coordinate triage efforts as calls are received
* Obtain and process key information relating to customer enquiries
* Maintain high standards of customer service with internal and external stakeholders
About the Ideal Candidate
* Self-motivated, driven, and customer-centric
* Caring, empathetic, and resilient
* Able to support customers in stressful situations with patience and professionalism
* Thrives in fast-paced environments
* Exceptional communication and organisational skills
* Proficient in Microsoft Office