About The Job
At World Wide Technology, we work together to make a new world happen. Our work benefits clients, partners, communities, and employees worldwide. WWT is dedicated to creating profitable growth while being a Great Place to Work for All. We achieve this through our world‐class culture, generous benefits, and cutting‐edge technology solutions.
Responsibilities Include
* Accurately respond to customer requirements within stated time frames (requests for quotes, order processing, product information, order tracking details)
* Strong customer service experience & Cisco estimates
* Proactively build and maintain a strong working relationship with the ISR team
* Proactively build and maintain a strong working knowledge of strategic OEM products and services
* In‐depth knowledge and use of WWT tools, processes and partner‐facing applications to build and validate technical configurations
* Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
* Proactively leverage product promotions and rebate incentives
* Ability to recognize an opportunity to upsell or attach services
* Proactively create, maintain, and provide detailed quote and order management reports to key stakeholders
Personal Attributes
* Ability to build and maintain strong relationships both inside and outside the organization
* Excellent communication skills
* Strong organizational skills
* Capability to multi‐task, respond to change, and adapt accordingly
* Perform duties with accuracy and with strong degree of urgency
* Ability to prioritize and perform work in a timely manner
* Team player
* Quick learner
Qualifications
* B.A. in Business, Finance or related field or equivalent work experience within the IT industry
* Minimum 5+ years of sales and/or sales support/operations experience in the information technology industry
* Minimum 5+ years of experience in global business
* Candidates with prior experience creating Cisco HW BOMs on CCW
* Candidates with good interpersonal experience
* Excellent vendor/customer relationship development skills
* Excellent business analysis capabilities and experience
* Ability to analyze reports as a basis for making business decisions
* Proficient PC skills (Microsoft Word, Excel)
* Ability to work independently and/or with a team with minimal supervision
* Ability to manage multiple tasks simultaneously
* Must be the subject matter expert concerning daily processes and procedures
Benefits
* Health and wellbeing: combined health insurance, employee assistance program, wellness program
* Financial benefits: competitive pay, profit sharing, life and disability insurance, tuition reimbursement
* Paid time off: PTO & holidays, parental leave, sick leave, bereavement
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all.
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