The Company
At ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually.
As part of ForHealth, you'll be joining a progressive, values-led organisation that's shaping the future of healthcare. We're passionate about clinical excellence, investing in innovation, nurturing a strong and inclusive workplace culture, and, above all, ensuring exceptional patient care remains at the heart of everything we do.
The Role
We are looking for a Full time Assistant Practice Manager to join our amazing team in Charlestown, supporting the Practice Manager with the day-to-day general operations of running a busy multi-disciplinary medical centre.
Reporting directly to the Practice Manager, you will manage a busy front desk reception area and ensure quality patient care whilst supporting our team of GP's.
This role offers a fantastic chance to grow your career while shaping the future of a growing network of Medical Centres. If you are a motivated individual and passionate about operational excellence and team development, we certainly want to hear from you!
Why Join Us?
* Career Progression: We want to encourage you to build a long-term career with ForHealth Group with countless opportunities to learn and grow. We want to hire you on the basis that you will be our next Practice Manager!
* Top of scope practice: Enhance your skills joining a high performing team with opportunities to shape the future of the medical centre.
* Innovative Healthcare Model: Be part of an emerging and growing healthcare model, well-established in countries like New Zealand, the United Kingdom, with further investment recently announced by the Australian government.
* Work-life balance: No overnight work, with plenty of opportunities to ensure you have a healthy work structure.
* Healthcare Leadership: Join the leading provider in this emerging part of primary healthcare with strong supportive leadership and a positive work culture.
Your Responsibilities
As a vital first point of contact for our Medical Centre team, you will play a central role in delivering exceptional service and ensuring smooth day-to-day operations. Your responsibilities will include:
* Create a Patient-First Culture: Foster exceptional customer service that puts patients at the heart of everything we do.
* Championing administrative functions, such as filing, data entry, and assisting the Practice Manager with a variety of operational tasks as needed.
* Champion Operational Excellence: Identify challenges and lead continuous improvement initiatives that elevate clinic performance and patient outcomes.
* Lead & Develop Talent: Support the Practice Manager in driving onboarding, and ongoing training, building a skilled, motivated team ready to deliver their best.
* Accountability for Opening and closing of the Centre, ensuring all procedures are followed for a safe and efficient start and end to each day.
* Building and maintaining positive professional relationships with patients, medical staff, and fellow team members, contributing to a collaborative and respectful workplace culture.
* Ensuring compliance with all organisational policies, procedures, and health regulations, upholding the highest standards of care and confidentiality.
* Performing general reception duties, including maintaining a clean and organised front desk, and ensuring a professional and supportive environment for all visitors.
Charlestown Medical & Dental Centre, 316 Charlestown Road, Charlestown, New South Wales, Australia
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