Customer Banking Specialist - Kennington
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Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Roster (part time) - 30 hours per week: Monday‑Friday 9:30am – 4:00pm.
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market‑leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.
Responsibilities
* Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
* Support customers with enquiries, maintenance on accounts and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Educate and demonstrate our in‑branch technology and digital banking options to customers.
* Problem‑solve and provide effective solutions whilst championing our processes, procedures, and driving our risk‑averse culture.
Qualifications
* Experience delivering exceptional customer service ideally in financial services, retail or hospitality.
* Excellent communication skills and the ability to articulate financial terms in a clear way.
* The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* Ability to work in a retail environment that's busy and commercially driven.
* A genuine interest in building a career with CommBank.
With us, you'll help customers make informed financial decisions to achieve their goals.
If this role matches your experience and career goals, apply today
Aboriginal &/or Torres Strait Islander people encouraged to apply.
If you're already part of the Commonwealth Bank Group (including Bankwest, x150ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 04/12/2025
Seniority level
Mid‑Senior level
Employment type
Part‑time
Job function
Other
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