Career Area
Product Support
Job Description
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Purpose
To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs. These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.
Job Duties
* Aggregate and correlate the five elements of condition monitoring, where all are available.
* Maintain working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements.
* Provide equipment recommendations to Caterpillar dealers and customers.
* Use enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
* Extract or receive data from the appropriate business systems including customer, dealer and contractor sources.
* Provide information for equipment management lead tracking and resolution.
* Prepare standard written reports of recommendations for customers and their Caterpillar dealers on a daily or monthly basis.
* Facilitate ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs.
* Communicate verbal recommendations as required to customer and their Caterpillar dealers.
* Build collaborative relationships & act as a consultant with equipment management personnel.
Background / Experience
Experience in the product support and/or engineering fields.
Strong customer service/contact experience, communication, multi-tasking, and organizational skills are essential to success in this position.
Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners.
Position requires initiative and ability to resolve issues either individually or through appropriate team guidance.
Previous experience in a condition monitoring role is highly regarded.
Working knowledge of engines, power train, hydraulic systems, Product LinkTM, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desired.
Compensation & Benefits
* Competitive remuneration package
* Attractive Bonus and Share options
* Career development with global prospects
* A strong commitment to safety and your wellbeing
* An inclusive workplace culture focused on quality, customer service and the environment
* A commitment to diversity and inclusion, equal opportunity, and equal outcome
* SMART spending APP
* The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Additional Information
Caterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website http:///careers.
This position requires working onsite five days a week. Visa Sponsorship is not available for this position.
Equal Opportunity Statement
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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