Customer Service Representative
Join to apply for the
Customer Service Representative
role at
Randstad Australia
Location:
East Perth
About the Company
Join the world's leading company in innovative and sustainable building solutions. Our client is a global powerhouse enabling greener cities, smarter infrastructure, and improving living standards around the world.
Sustainability Focus: We are driving circular construction and are committed to becoming a net-zero company, with sustainability at the core of our strategy.
Global Impact: Our organization operates across four core segments: Cement, Ready-Mix Concrete, Aggregates, and Solutions & Products.
Culture: We value trusted partners, pioneering spirits, and people who are passionate about creating better solutions for our customers and communities.
The Opportunity
This is an exciting, full-time opportunity to join a well-established and supportive Customer Service team located in East Perth.
Supportive Environment: Work within a diverse management setting that focuses on realistic targets and goals.
Dynamic Interaction: You will serve as the main point of contact for a wide range of people, from labourers to project managers, managing a blend of inbound enquiries and outbound order confirmations.
Career Growth: This is an outstanding opportunity to grow your career within a world-leading business.
Key Responsibilities
Process customer orders accurately and promptly.
Handle all customer enquiries courteously and advise of any potential delays.
Be the main point of contact for both customers and internal employees.
Maintain regular and effective communication with sales, production, and scheduling teams to ensure customer requirements are understood and met in a timely manner.
Liaise with dispatchers to effectively reduce costs while maintaining optimum service levels.
Consistently seek and implement process improvements.
About You
Previous experience in a customer service or similar role is essential.
Highly comfortable managing high volumes of phone communication in a fast-paced environment.
Strong written and verbal communication skills with the ability to clearly liaise with stakeholders at all levels (from site staff to project managers).
Excellent problem-solving and conflict resolution skills are essential.
Exceptional attention to detail and high-level proficiency in MS Office and Google applications.
Desirable: Experience in precast or concrete is a bonus, but not essential; full training will be provided in ordering systems and product knowledge.
Benefits To You
Monday-Friday hours
Permanent position
Be part of diverse and inclusive company culture.
Opportunity to advance your knowledge and skills.
Career growth
How To Apply
If you feel like this role is for you, please email your resume to or for a private and confidential conversation please call Charlene on .
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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