This role focuses predominantly on delivering high-quality Audio Visual (AV) support, complemented by strong desktop and network troubleshooting capabilities. The successful candidate will provide professional second‑level technical support to university stakeholders, ensuring seamless teaching, learning, and communication experiences across campus and remote sites.
Key Responsibilities
Audio Visual Support (Primary Focus)
- Deliver advanced troubleshooting and support for AV systems in teaching spaces, meeting rooms, and collaboration environments.
- Ensure continuity of lectures, presentations, and hybrid/remote sessions through timely resolution of AV issues.
- Support the implementation and maintenance of Unified Communications services, contributing to positive staff teaching and student learning experiences.
Desktop Support
- Provide professional second‑level desktop support across Windows and macOS environments.
- Support the University’s Managed Operating Environments (MOEs).
- Resolve complex issues involving O365 apps (Teams, SharePoint, Outlook, Excel, Word) and general productivity software.
Network Support
- Perform basic‑to‑intermediate network troubleshooting, including connectivity, routing, and endpoint issues.
- Collaborate with network teams on escalations when required.
Service Delivery & Administration
- Ensure all incidents and service requests are resolved within agreed SLAs and priorities.
- Accurately document incident resolutions, service requests, and project tasks in ServiceNow.
- Travel to remote sites as required to support the broader AV and desktop setting.
Skills & Experience Required
Technical Skills
- Solid AV troubleshooting skills (primary requirement).
- Experience in desktop and resolving complex issues involving O365 apps.
- Network troubleshooting experience (connectivity, basic diagnosis).
- Ability to support both Microsoft and Apple operating systems.
- Must be willing to travel when required.
Soft Skills
- Excellent verbal and written communication with the ability to handle complex user issues professionally.
- Strong organisational and problem‑solving abilities, with proven capacity to manage competing deadlines.
- Demonstrated ability to exercise sound judgement, initiative, and maintain effective working relationships.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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