Job Overview
This role involves providing exceptional customer service to the public, ensuring they have access to vital government services.
As a key point of contact, you will offer guidance and support, resolving inquiries in a timely and professional manner.
Key Responsibilities
* Respond to customer inquiries via phone with empathy and efficiency.
* Maintain accurate records of interactions using our CRM system.
* Provide comprehensive information on government programs and procedures.
* Ensure a positive customer experience at all times.
Requirements
* Exceptional communication skills and a genuine desire to help others.
* A commitment to providing excellent customer service.
* Adaptability and the ability to thrive in a fast-paced environment.
* Must be an Australian Citizen with a 5-year Australian residency history.
* Availability to work rotating shifts between Monday to Friday, 8:00 am to 8:00 pm.
Why This Role is Rewarding
* Contribute to creating an inclusive environment where everyone feels valued and respected.
* Play a critical role in ensuring the efficient delivery of government services to the community.
* Develop your skills and career in a supportive community that values your well-being and professional development.
* Be part of a diverse team that celebrates individuality and promotes growth opportunities.
Our Company Culture
We believe in fostering an inclusive culture that welcomes individuals from all backgrounds. We value every individual's contribution to our collective success and growth.
We strive to create an environment where everyone feels valued, respected, and empowered to succeed.