The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do perks thousands of Victorians, particularly those who are disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities..
If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Job Details
Department: Department of Families, Fairness and Housing Work Type: Ongoing - full time Job Function: Administration / Secretarial Classification: VPSG2 Work Location: Wodonga - Ovens Murray Reference: VG/380829OG Closing Date: 11-Dec-2025 Salary Range: $60,295 - $77,430 Job Duration: Ongoing full time Attachments: (Word, 132KB)
Offer Letter
(Word, 132KB)
Offer Letter
Contact: Sue Hurst
0428499637 sue.hurst@dffh.vic.gov.au
Position Details
THE ROLE
The Reception Services Officer role is a critical position within the offices as it provides the first impression of the organisation and fulfills the critical role in assisting clients, staff, visitors, contractors and other stakeholders. The role ensures customers are provided with accurate information and referred to the correct program area. The position is critical in ensuring customer service is delivered, efficiently and in line with departmental values
ACCOUNTABILITIES INCLUDE
- As part of a team, deliver a high-quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledge all visitors and callers, respecting diversity and responding promptly to their needs in turn.
- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit ort call, assessing the service required and providing the appropriate response.
- Maintain effectively working relationships, liaise efficiently and professionally with all levels of staff.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
Job details Department: Department of Families, Fairness and Housing
Job Reference: VG/380829OG
Location: Wodonga - Ovens Murray
Work Type: Ongoing - full time
Job Function: Administration / Secretarial
Classification: VPSG2
Salary Range: $60,295 - $77,430
Job Duration: Ongoing full time
Date posted: 27-Nov-2025
Application Close Date: 11-Dec-2025
Attachments: (Word, 132KB)
Offer Letter
(Word, 132KB)
Offer Letter
Contact:
Sue Hurst
0428499637 sue.hurst@dffh.vic.gov.au