EML Group Newcastle, New South Wales, Australia
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return‑to‑work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees, ensuring a long‑term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As a Claims Advisor, you will play an integral part within one of our supportive and growing business units, helping make a positive impact on an injured worker’s life. Your role will consist of inbound and outbound calls with external stakeholders and claim administration duties. This is a full‑time, permanent position based in the Newcastle office, with work‑from‑home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.
Your Responsibilities
- Assist the worker and employer with the claim process and provide support in completing relevant documents to ensure timely access to required services to support return to work and injury recovery.
- Pro‑actively proceed with appropriate case management to achieve the optimum outcome of an early sustainable return to work for workers with reasonable claim costs.
- Ensure that allocated work is actioned within appropriate timeframes.
- Manage telephone enquiries within EML’s guidelines and adhere to the EML’s Communication Policy.
- Collaborate with Injury Management Specialists and other subject matter experts to collect information and ensure customers receive expert advice and support.
- Record and maintain accurate records.
About You
- You show a high level of empathy while being passionate about providing great customer service.
- You are a great listener, display excellent communication skills and have a solution‑focused mindset.
- You embrace change with confidence and are comfortable in a multi‑system setting while having the ability to handle and overcome challenges.
- You have great attention to detail and enjoy learning and growing within the business.
- You are proficient in using Microsoft Office Suite.
What We Offer
EML is an equal opportunity employer and we celebrate diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and respected.
- A vibrant, collaborative innovative team culture.
- Flexibility with the opportunity to WFH when fully trained.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance‑based recognition reward.
- Comprehensive learning and development support.
- Company‑wide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Up to 16 weeks paid parental leave, plus super.
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
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