Job Overview
We are seeking a dedicated support technician to provide onsite and service desk support for Windows users.
The ideal candidate will have strong troubleshooting skills, excellent customer service skills and be able to manage service requests effectively.
This role involves providing technical assistance to ensure user satisfaction and also offers opportunities for internal growth within a supportive work environment.
To succeed in this role, you will need to be proactive, have good time management skills and be able to communicate effectively with users.
You will be working closely with our team to ensure that all issues are resolved promptly and efficiently.
Responsibilities include:
* Providing technical support for Windows users
* Managing service requests
* Maintaining accurate records of incidents and resolutions
* Communicating effectively with users and the support team
Requirements
To be successful in this role, you will need to possess the following skills and qualifications:
* Strong troubleshooting skills
* Excellent customer service skills
* Able to manage service requests effectively
* Good time management skills
* Ability to communicate effectively
* Proactive approach to problem-solving
Benefits
This role offers:
* Opportunities for internal growth and development
* A supportive work environment
* The chance to work closely with our team
About Us
We are a leading IT solutions provider committed to delivering exceptional service to our clients. We believe in creating a positive and supportive work environment where our employees can thrive and grow professionally.