At Opal HealthCare, we know that companies don't succeed, people do."Our purpose is to bring joy to those we care for, guided by our C.A.R.E values of Compassion, Accountability, Respect and Excellence. As one of Australia’s leading private aged care providers, we support over 23,000 team members caring for more than 14,000 residents across 147 Care Communities nationwide — and we're growing.About the Role:We’re seeking a warm and organised Customer Support Manager to be the welcoming face of Vermont Views Care Community, guiding residents and families while leading the administration team to deliver a seamless and supportive experience.What You'll Do:Guide residents and families through their aged care journey Lead and support a high-performing admin team Build strong relationships with families and community partners Oversee day-to-day admin, rostering and occupancy processes Foster a welcoming, connected and professional environmentWhat You'll Bring:Experience in a relationship-driven, client-facing role Proven leadership capability supporting and developing teams Strong organisational and communication skills A compassionate and professional approach to sensitive situations A genuine passion for supporting older AustraliansMotivation to progress into broader leadership rolesAbility to meet pre-employment requirements, including medical, police and NDIS checksWhat We Offer You:Work-Life Balance: Monday–Friday hours, no weekends Career Growth: Clear pathway to Regional and National roles Training & Development: Access to Opal HealthCare Academy Study Support: Scholarships of up to $15,000 Referral Bonus: Up to $5,000 for referring a friend National Opportunities: Secondments across our networkBuild a Meaningful CareerAt Opal, relationships matter. This role is the foundation of our customer experience and offers a clear pathway into broader leadership opportunities across our organisation.