About The Company
Hutchison Ports Australia is part of one of the world's most experienced port networks, operating container terminals in Sydney and Brisbane. At Port Botany, we're a close‑knit team proud to play a key role in keeping Australia's trade moving safely and efficiently every day.
This position sits within our IT team and works closely with Operations – providing technical and system support to help maintain smooth terminal operations. We're looking for an Application Support Officer who enjoys problem‑solving, thrives in a fast‑paced environment, and takes pride in keeping systems and people working at their best.
Key Responsibilities
* Provide day‑to‑day operational and technical support for the nGen terminal operating system and related applications.
* Monitor and regulate system performance to achieve operational and commercial targets.
* Troubleshoot and resolve system issues in line with operational priorities and deadlines.
* Identify and address productivity bottlenecks through real‑time solutions and database fixes.
* Maintain accurate records of system performance, incidents, and defects.
* Collaborate with IT, Operations and Engineering teams to provide technical support for operational procedures.
* Assist with software testing, release scheduling and deployment of system updates.
* Develop and maintain documentation for operational processes and procedures.
* Provide proactive support to minimise disruption and improve workflow.
Essential Criteria
* Relevant tertiary qualifications or equivalent experience.
* Strong problem‑solving and analytical skills with the ability to work under pressure.
* Experience with relational databases (SQL) and Unix‑based systems, including log analysis.
* Understanding of web and messaging‑based software applications.
* Exposure to software development and testing concepts.
* Excellent communication and interpersonal skills with strong attention to detail.
* Demonstrated ability to prioritise tasks and manage time effectively in a busy operational environment.
* Proficiency in Microsoft Office, particularly Excel.
Desirable
* Experience in a Level 2 application support or test analyst role.
* Exposure to Oracle 10g or higher.
* Prior experience in stevedoring, logistics or transport operations, ideally with exposure to nGen or similar systems.
Why join us?
* Scenic work environment: Our office is based at Port Botany.
* On‑site parking: Enjoy the convenience of parking available on‑site.
* Employee benefits program: Access a range of benefits designed to support your well‑being and career growth.
* Regular staff engagement events: Connect with the team through meaningful events and activities.
* Novated leasing: Take advantage of our novated leasing options.
Hutchison Ports Australia is an Equal Employment Opportunity (EEO) employer. We encourage individuals from diverse backgrounds to apply and support a workplace that values diversity and inclusion.
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