Adica Insurance – About Us
Adica Insurance is an Australian company that is part of the global MS&AD Group, headquartered in Japan. We offer motor vehicle insurance to the Australian market under the Toyota Insurance, Lexus Insurance and PowerTorque Insurance brands.
What We Offer At Adica
We provide a range of employee benefits including a discount on motor vehicle insurance for you and your family, 14 weeks paid parental leave (up to 52 weeks), a wellbeing program, events and initiatives throughout the year, company‐wide excellence awards, an employee assistance program available 24/7, and flexible hybrid working arrangements.
The Role & The Team
This role is based in the Brisbane area and involves working from home and on the road, supported by an experienced team of motor assessors and reporting to the Assessing Team Manager – Northern Region.
Responsibilities
* Inspect damaged vehicles through electronic or physical assessment.
* Establish market value for total loss claims and ensure that salvage transport and WOVR requirements are met.
* Review third‐party demands and advise the claims department whether claims are fair and reasonable.
* Resolve customer enquiries regarding repairs and monitor repair cycle times.
* Supervise work in progress and ensure quality of repairs.
* Perform a combination of on‐road and digital assessments.
* Participate in national catastrophe claims management and manage dealer hail claims, which may require interstate travel.
Your Skills & Experience
* Be a Code Approved Assessor (either 5+ years' experience as a panel beater, spray painter, motor mechanic; or 5+ years as a motor insurance assessor; or Certificate IV Vehicle Loss Assessing Course).
* Have previous experience in motor assessing and estimating vehicle body repairs.
* Be self‐motivated, able to work autonomously and within a team.
* Have strong written and verbal communication and customer service skills.
* Possess a current driver's licence.
* Experience using Estimage (Stelvio) and Microsoft Excel is highly regarded.
Apply Now
If you're keen to join Adica and be a part of our team, please apply now, ensuring you provide a cover letter and CV.
Equal Opportunity Employer
Adica is an Equal Opportunity Employer and embraces a diverse and inclusive workforce. We encourage applicants from all cultural backgrounds and provide a safe and supportive workplace for people with disabilities.
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