Job Overview
APS3 Participant Support Officer – multiple Federal Government opportunities in Gosford, Wagga Wagga, Katoomba, Griffith and Tamworth. Contract until 31 December 2026, starting ASAP. Rate: $37.36 per hour + super.
Responsibilities
* Frontline contact via phone, email, reception and in person
* Respond to enquiries using systems, scripts and guidelines
* Manage calendars, inboxes, appointments and scheduling
* Administrative support including data entry, record keeping and document processing
* Coordinate meetings, travel, invoices and office support tasks
* Escalate complex issues to senior staff
* Maintain accurate records and service delivery standards
* Work collaboratively in a fast‐paced team environment
Qualifications
* Customer service, administration or service delivery experience
* Disability sector or participant‐focused service delivery (desirable)
* Strong communication skills (written and verbal)
* Empathy, professionalism and resilience in sensitive interactions
* Ability to triage enquiries and apply procedures and judgement
* High attention to detail and accuracy
* Ability to manage competing priorities and meet deadlines
* Teamwork and stakeholder engagement skills
* Commitment to inclusion, diversity and quality service delivery
* Australian Citizenship required
EEO Statement
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
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