Analyst – End User Experience
Regional Info Systems and Tech – Service Delivery Section
Townsville, Brisbane, Mount Isa or Perth
Ref. No. 42350
About The Role
This position reports to the Specialist – Customer Experience and works across multiple areas—combining technical expertise, automation, and end‐user experience improvement to make a real impact.
Key Responsibilities
* Own Microsoft 365 SME support and improvement (Outlook, Teams, Excel, Word, Power BI, Power Apps)
* Build Power Automate and Power Apps solutions that reduce clicks and deliver flawless end‐to‐end processes
* Spot recurring end‐user pain points and remove friction through automation, workflow redesign, or platform uplift
* Maintain strong self‐service outcomes by improving ServiceNow knowledge and SharePoint content (clear, structured, searchable)
* Provide technical support for complex issues with a focus on root‐cause fixes and prevention
* Apply Power Platform governance and partner with stakeholders to deliver secure, scalable, supportable solutions
* Track and improve end‐user journeys using ServiceNow insights (e.g., request paths, deflection, pain points)
About You – Skills and Experience
* Strong Microsoft 365 support and user experience knowledge (including escalations)
* Hands‐on Power Automate and Power Apps delivery
* Working knowledge of Power Platform governance and best practice
* Basic ServiceNow experience (knowledge and/or reporting/insights)
* Experience maintaining SharePoint Online sites and content
* Ability to use data/insights to find and prioritise improvements (Power BI beneficial)
* Exposure to endpoint tools (e.g., MECM) is an advantage
What Sets You Apart
* You improve how tools and processes work—not just support them
* You can take problems from insight, solution, to implementation
* You balance technical delivery with a strong end‐user experience focus
* You're proactive and comfortable working across IT and the business
Your Benefits
* Competitive remuneration with 13% superannuation (Staff role)
* Access to Glencore Rewards including health insurance discounts, retail offers, and salary sacrifice options
* Employee Referral, Recognition & Reward programs
* Leadership development programs, Ambassador Programs and unrivalled career pathways
* The lifestyle advantage of a residential role in Townsville
Applications Close: Midnight 9th of June
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