Team Lead Position
Job Overview:
* Our organization seeks a skilled Team Leader to oversee the delivery of high-quality care services.
* The ideal candidate will possess excellent leadership and coaching abilities, with a strong focus on customer satisfaction and team development.
Key Responsibilities:
* Lead and motivate a team of carers to provide person-centred care that meets the highest standards.
* Coach and develop team members through regular feedback, training, and performance discussions.
* Oversee daily service delivery, ensuring compliance with aged care regulations and quality assurance standards.
* Collaborate with internal teams to resolve issues and improve customer outcomes.
* Support recruitment, onboarding, and ongoing development to build a capable and engaged workforce.
Requirements:
* Proven experience in leading teams, with a strong track record of achievement.
* Excellent communication and interpersonal skills, with the ability to engage with frontline staff.
* Strong decision-making and self-management skills, with a commitment to continuous improvement.
* Knowledge of aged care quality standards, funding requirements, and relevant legislation.
* Proficiency in Microsoft Office suite applications.
* Experience in supporting employees with return-to-work plans is advantageous.