Officer Customer Contact
Remuneration: Annual salary commencing at $80,412 plus up to 14% superannuation.
Closing Date: Sunday 7th June AEST.
About the Region
Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast, gateway to spectacular Fraser Island. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm. Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history. Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally. For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.
Role Overview
Gympie Regional Council is seeking an enthusiastic customer service professional to join our Customer Contact team. This permanent full‐time position will be based in the Customer Contact Branch and is responsible for delivering high quality, professional customer service.
Key Responsibilities
* Deliver high-quality customer service by providing accurate, consistent and complete information to internal and external customers through first contact resolution.
* Assist customers by completing action requests, attending to enquiries and processing transactions, while demonstrating customer‐focused behaviour.
* Use conflict resolution and negotiation skills to resolve issues and assist customers when required.
* Undertake accurate and timely receipting of Council payments and daily banking reconciliation in accordance with policies and procedures. Stay aware of Council events.
* Contribute to the Customer Contact team culture, receive feedback, support peers, and identify service improvement initiatives. Establish and maintain productive working relationships within Council.
Qualifications & Experience
* Outstanding verbal, written and active listening communication skills and ability to adapt to customers at all levels.
* Experience in a high demand customer service environment, including conflict management/resolution and managing difficult behaviours.
* Ability to understand and apply policies and procedures when responding to customer requests.
* Capability to work autonomously or as part of an integrated team, developing effective relationships with stakeholders.
* Commitment to ongoing development and proactive improvement of skills.
* Resilience and capacity to manage high volume workloads and multi‐task.
* Experience or exposure to customer request management (CRM) systems.
Benefits
* Nine‐day fortnight
* Access to employee health and well‐being programs
* Fitness Passport: subsidised access to over 25 local gyms for you and your family
* Long service leave after seven years
* Generous superannuation scheme up to 14%
* Salary sacrificing and salary packaging arrangements
* Employee assistance programme with confidential counselling services for employees and families
Our Values
* Accountability
* Communication
* Customer Service Focused
* Integrity
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